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Credit: Crystal Cruises

End of Crystal Cruises as the line announces closure - everything you need to know

Author: Lucy Abbott

Published on:

Updated on:

Crystal Cruises, the luxury cruise line which offered ocean, river and expedition cruises, has announced its closure after media reports of the US office shutting last week.

Crystal Cruises has reportedly confirmed its closure, according to media reports.

This news comes after the line temporarily suspended cruise operations in late January 2022.

No official statement has been given in regards to the US office shutting or the closure of the line at the current time.

The last update on Crystal Cruises website states that ocean and expedition itineraries will be halted through to April 29, 2022, and river cruises are suspended to late May 2022.

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Edwina Lonsdale, Crystal Cruises UK General Sales Agent The Cruise Portfolio told Cruise Trade News: “It’s a very sad end to a multi-award winning brand that has been loved by many luxury cruisers over 31 years and as Crystal’s UK general sales agent The Cruise Portfolio will be refunding all clients funds.”

A Twitter video posted by the Crew Centre, a cruise ship information Twitter account, features the audio of reported the captain of Crystal Symphony making an announcement onboard saying: "I have been informed that the whole office in the US Crystal Cruises is closing down, all of them got their termination letter yesterday afternoon.

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“The latest we received is that V Ship is going to be our new management company that has been appointed by the banks.

“Unfortunately this is the end of Crystal Cruises and we don’t know what’s going to happen in the future.”

Crystal Mozart was Crystal Cruises river cruise vessel. Credit: Crystal Cruises

V Ship is part of an independent ship management company, V Group Limited.

V Ships confirmed the ownership to World of Cruising, stating: “We are now in a position to confirm that V.Ships Leisure has been appointed managers of the three vessels Crystal Serenity, Crystal Symphony and expedition ship Crystal Endeavor."

Crystal Cruises president Jack Anderson commented: "This was an extremely difficult decision but a prudent one given the current business environment and recent developments with our parent company, Genting Hong Kong.

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"Crystal has been synonymous with luxury cruising for more than 30 years and we look forward to welcoming back our valued guests when we resume operations. We wish to thank our guests and travel advisors for their incredible support during these ongoing challenging times".

Crystal Cruises' parent company, Genting Hong Kong, filed a winding up order in late January, which typically occurs when a company cannot pay off its debts, also known as compulsory liquidation.

World of Cruising has approached Crystal Cruises for comment.

Crystal Symphony was seized in the Bahamas over unpaid fuel bills. Credit: Crystal Cruises

What does this mean for affected guests?

If you have already booked onto an ocean, river and expedition cruise with Crystal Cruises, you will not be able to continue to pay off your cruise, as existing payments have been paused.

But, if you want to book a Crystal Cruises voyage, you can still do so. The line is continuing to take new reservations for future voyages via their website with no money down until March 1, 2022.

If you are requesting a refund for a suspended cruise, Crystal Cruises states they are currently processing refunds but are facing delays from the credit card processors as they are receiving a high volume of refund requests.

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Crystal Cruises has currently paused its call centre until further notice.

To contact the line about your booking, send your name, phone number, booking number a message to [email protected] if you booked directly through Crystal Cruises.

For travel agent bookings contact [email protected] and for inquiries on past cruises email [email protected]

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