Add a review of your last cruise for a chance to win £100 in Amazon Vouchers*

Norwegian Epic, Western Mediterranean and Atlantic

We picked up an email whilst at Gatwick Airport informing us our upgrade bid had been successful. We went from Guaranteed Balcony to a two bedroom family suite in the Haven!
This was a unique experience for us, whizzed through embarkation, personally escorted to our cabin, to the exclusive Haven Suite area. With our own Pool Courtyard with small swimming pool, and two whirlpools, we never had to wait for access, however the noise from the extractor fans made it a very noisy area, not what you'd expect from a luxury experience. The bar area was never crowded, the restaurant definitely a step up from main room dining, however that didn't stop the Lobster from being rubbery, I noticed several guests either leaving it or complaining, and on one occasion wanting a late snack on return from an excursion, was disappointed that the chips with my fajita were not freshly cooked.
The contrast from the Haven to the rest of the ship was a full on hit to the senses, from quiet and serene, to hassle and bustle.
Would I ever pay full price for this upgrade? No, but it was an interesting experience.

Jan

Post Date: 12/06/2022

Score

Cruise Overall

Ship Overall

Dining

Service Onboard

Accommodation

Public Rooms

Boarding & Disembarking

Excursions

Value for Money

Review Images

Customer Reviews

Karla wrote a review in Oct, 2021

It was epic ! Best cruise to date

ANGELA wrote a review in Mar, 2022

We loved our all inclusive cruise on the gem , the food was amazing, the entertainment was great a soul singer and reggae band plus shows in the theatre, we loved the inside cabin plenty of space an...

Jason wrote a review in Mar, 2022

ANGELA wrote a review in May, 2022

Boarded the Gem in New York after spending 2 wonderful nights in New York , straight away we felt at home on the gem , we had an inside cabin on deck 5 , near the stairs as we never use the lifts on b...