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Enchanted Princess, Western Mediterranean and Atlantic

4

There was a lot that we liked about our cruise but we did have some gripes that mean we have booked our next cruise with another line.
The food has degraded since we last sailed with them.
Who writes the menus for Princess in their main dining rooms? Weird combinations of strange food seem to be the choice on every menu. Not natural to a British pallet. And what about the sausages in both the self service (always raw) and the main dining rooms tasted of poorly cooked stewed cardboard. When challenged the team explained that they were steamed, we like them fried or grilled, I don’t think there were any Germans on the ship and they weren’t German sausages.
The main dining rooms (although booked as soon as available on the app before embarkation for the same table same time) had us sitting in a different seat every meal and it wasn’t worth asking on the app for the near a window option as they stuck us in the middle all the time. The last straw was when the computer deleted our booking three days before the end of the cruise and could not be reinstated. We took to the self service instead!
The 4 excursions we pre booked were disappointing at best. The organisation from the ship was okay but once on the trip the content, organisation and lack of toilet facilities did not represent good value. The best trip that I took was by buying a sightseeing bus ticket which included a funicular railway ride in Livorno which cost me about £10, the cafe in the square at the top of the railway was a pleasure to sit outside and marvellous views as well.
The embarkation did involve a long wait once booked-in although we were one of the first at the terminal. Princess like to load their VIP and disabled (wheelchair) passengers and kept us seated for about 45 minutes past our booked time.

Paul
Post Date: 09/08/2022
Score
Cruise Overall
4
Ship Overall
4
Dining
2
Service Onboard
4
Accommodation
5
Public Rooms
5
Boarding & Disembarking
3
Excursions
1
Value for Money
5
Review Images
Customer Reviews
LINDA wrote a review in Aug, 2021
We handed over the keys to our car right outside the terminal of the Regal Princes, so it was easy to get to the ship. Boarding was easy considering the Covid testing etc, but our luggage was right ou...
Peter wrote a review in Sep, 2021
Went on a 3 night Seacation 3rd to 6th September. Thought we'd give Princess a try after hearing many recommendations. Not sailed with them before but this was our 12th cruise. The Medallionclass app ...
Gary wrote a review in Sep, 2021
We had an excellent first time Princess cruise experience and would definitely cruise with Princess in the future. One particular thing stood out was the service and friendliness of the crew on board,...
Karen wrote a review in Sep, 2021
We cruised on a 4 night UK cruise from Southampton to Belfast. The Regal Princess is a beautiful ship, the medallion worked really well, we travelled with friends and it was really useful to be able...

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