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Marella Explorer, UK and Ireland

Food not as good as previous cruises with this cruise line, excursions very expensive and staff very non interested in helping people be in the right place at the right time and because of the pandemic we had to go on shore on an incredibly expensive trip they only sent 1 of the lifeboats ashore and if you don't get that then they don't get you ashore,there were no announcements and we were only 3 minutes late and they said it had left but it hadn't because because of covid the passengers not staff had to help each other onto the lifeboats and because of the elderley it took much longer,I asked people who went on our trip and it left 20 minutes after the time,so we would have been able to go,the staff just couldn't be bothered to radio down to their collegues, so we missed the trip to Lerwick that I had gone on the cruise for.I have been on many trips with Thomson Marella and it is slowly cutting down on the frills,and it says all inclusive,but they are year on year adding charges to activities ,resteraunts etc that were included before,very disappointing last cruise.

Kim

Post Date: 09/06/2022

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Customer Reviews

Julie wrote a review in Sep, 2021

Only our 2nd cruise, but the experience in our 1st made us want to book another. The idea of waking up in a different country everyday is an amazing feeling. The accommodation, staff, food, cleanlines...

Marilyn wrote a review in Sep, 2021

Trevor wrote a review in Sep, 2021

Our first cruise and an excellent introduction. Very much directed at the British market. Food choices were pretty conservative and middle of the road, but pretty good. Excellent shows with one except...

William wrote a review in Sep, 2021

Great cruise to Iceland and Scotland, the processes on board were clear and all passengers endeared to them. The reduced capacity made things easier and was a welcome return to cruising. The testing w...