Compare & book Holland America Line(603)

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Customer reviews

Reviews False advertisement and no customer service
False advertisement and no customer service
Booked a cruise with HA, thinking they offer nice excusions. At the time of the booking they all seemed available. Day after booking I have discovered there is literally none left, besides basic walking city tours for over 100 USD! In short, I cannot even spend my onshore excusions credit with them. I have written so many emails and called so many times trying to find a solution, but they dont return any answer.. My phone bill is probably over 500 USD after one month of this now. I simply hate HA at this point of time. On top of it, they website is super buggy - hundreds of error messages, you cannot check out, you see things as available which are not, and and and... And they also advertise wrong prices - e.g. Have it all package for 55 USD a day, and when you try to check out it magically becomes 65 USD a day.
1
Holland America Line Nieuw Statendam
Reviews 2024-01-14 12:05:45
2024-01-14 12:05:45
A wonderful way to see Indonesia and Malaysia from Singapore. This was a special time, especially the tours on the many ports of call. Quite naturally one compares it with the best of my many previous cruises, and that`s when improvements spring to mind. What was missing was the daytime activities and evening entertainments to stimulate the senses. Regular Holland America cruisers, of which there are many, insist that classical music and educational speakers were the norm before covid. If the latter had been in evidence, then a great cruise could have been an amazing one. Our tours were expensive, and although some tour guides were exceptional, sadly some were very poor. Holland America does not ask for feedback, so presumably no opportunity to reward the best whilst eliminating the seriously bad. Thank you Holland America, and in particular the majority of the service staff, who went out of their way to ensure our well being.
4
Holland America Line Westerdam
Reviews 2023-09-07 05:43:53
2023-09-07 05:43:53
We are regular cruisers and this was the worst experience ever. Waste of time and money. Total cheats. We took the cruise from Sydney to New Zealand and back for 15 days. The arrival back to Sydney was delayed and as a result, we missed our flight. We were told to submit all papers to Holland America who would reimburse our change of travel, hotel stay, and food it is going to be 1 year and we have had no response from the cruise line despite several reminders. We received a notification saying it is covid and we will get the response in 4-6 weeks' time. When the whole world is back to normal Holland America is still hiding behind covid. What a shame. Worse cruise line ever and cheats on top of that. No decency to send a reply either agreeing to pay or not. It is because of them that we unnecessarily spent USD 700/-. Please do not use this cruise liner. There are other professional cruise liners who treat their customers well and reply to their queries. There is nothing nice about this cruise line.
1
Holland America Line Rotterdam
Reviews 2023-06-18 07:11:20
2023-06-18 07:11:20
Unfortunately, although the quality of food was good, it always arrived cold. The fitness facilities were woefully inadequate whereas the gambling facilities were the opposite. The entertainment facilities were also inadequate and very loud. The quality of the entertainment was variable. Most of the staff were very courteous yet we found the lady on the restaurant booking desk rude and condescending. There were queues lasting hours to embark but disembarkation was very smooth. There were also large queues for reception and some reception staff were not particularly helpful. The shops were mainly jewellery based so not much in the way of souvenirs aboard. The destinations were very good especially Glacier bay.
3
Holland America Line Koningsdam
Reviews 2023-03-29 11:16:57
2023-03-29 11:16:57
Some clear evidence of cost cutting. Standard cabins need bathroom refurbishment. Food was good, but trying to get it hot was a challenge. Staff always great but clearly overstretched in the main dining room, which was also poorly organised when we joined the ship which meant queuing for up to 20 minutes to get into dinner even though we had a reservation. Not acceptable that we couldn’t book excursions as they were all fully booked although we had excursion credit which we couldn’t use. They were charging silly money for short shuttle rides into town - sometimes $50 for two for a 10 minute ride (a taxi would be cheaper!). Main complaint was dining room which they just need to get sorted - poor management. Deterioration sine we were on this ship in 2019.
3
Holland America Line Westerdam

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Holland America Line fleet

Cruise ships Rotterdam
Rotterdam
Indulge aboard Rotterdam Pinnacle Class sophistication with fine dining, award-winning service, superb accommodations, and captivating entertainment.
Cruise ships Volendam
Volendam
Elegant and spacious, Volendam takes her décor cues from the garden. Her grand public spaces are graced with floral fabrics and tapestries, as well as huge vases of fresh floral arrangements.
Cruise ships Zaandam
Zaandam
Designed to carry fewer guests while offering greater space, Zaandam is elegant and comfortable. Her décor is inspired by music and features musical instruments including signed guitars from Queen, Iggy Pop, Eric Clapton and the Rolling Stones and a Baroque-style pipe organ.
Cruise ships Oosterdam
Oosterdam
3.8
Oosterdam, a Vista Class cruise ship, brings high style to the high seas with thoughtful upgrades and stunning artwork. Guests will have plenty to do on board when not taking in expansive views or stretching out in spacious staterooms.
Customer reviews
Cruise ships Westerdam
Westerdam
4.1
A fascinating destination in her own right, Westerdam has won multiple Best Cruise Ship awards and features superb bar, entertainment and dining venues.
Customer reviews
Cruise ships Zuiderdam
Zuiderdam
Classic nautical finishes, modern amenities and a spectacular art collection make Zuiderdam a continued favourite. Numerous enrichment and entertainment activities keep guests going from the moment they wake on this cruise ship.
Cruise ships Noordam
Noordam
4.4
Named for the Northern compass point, Noordam dazzles with museum-quality art and lavish staterooms. Guests of this Vista Class cruise ship will have their pick of onboard activities.
Customer reviews
Cruise ships Eurodam
Eurodam
Our first Signature Class ship, Eurodam epitomizes grace and excellence. Test your music trivia skills at Billboard Onboard or catch a performance at the stunning World Stage.
Cruise ships Nieuw Amsterdam
Nieuw Amsterdam
The second of our Signature-class ships, Nieuw Amsterdam celebrates historic New York City with its inspired design and an art collection valued at more than $3 million.
Cruise ships Nieuw Statendam
Nieuw Statendam
Fluid lines and dramatic spaces make the Holland America Nieuw Statendam a modern beauty. The second in the line of Pinnacle-class cruise ships, its design draws inspiration from the elegant curves of musical instruments.
Cruise ships Koningsdam
Koningsdam
If complete bliss is the destination, Koningsdam cruise ship is the journey. Fluid lines, light-filled spaces, and a blend of 21st century elegance and nautical tradition dazzles at every turn.
Holland America Line's handsome Vista-class ship, Zuiderdam. Credit: Holland America Line

Who should travel

Holland America Line cruises are ideal for mature and seasoned travellers who want to relax and see the world. The cruise line’s fleet remains recognised for personalised service, premium amenities and fine dining.

Most of the activities and entertainment onboard are geared towards more mature cruisers – so do not expect water parks or gaming arcades – although its ships do include kids and teens clubs for families.

In a bid to attract a younger audience, the addition of HAL’s signature Music Walk (a set of entertainment venues) onboard its ships has certainly livened up nightlife and given the fleet a more youthful persona. That doesn't mean club-rave music, though!

And yet, you’ll find that the typical demographic for a Holland America Line cruise are North American passengers of retiree age.

Holland America Line: northern europe, Tallinn

Destinations

HAL ships sail to destinations across the world, but one of the cruise line’s most popular destinations is Alaska - exploring the dynamic glaciers, soaring peaks and captivating history of the 49th state. You can extend your Alaskan adventure with a cruisetour - digging deep into Alaska’s rugged interior.

It's not just Alaskan inventories on offer, however. The ocean-going cruise line also sails to Asia, Australia, New Zealand, Canada and New England, the Caribbean, Europe, Hawaii and Tahiti, the Mediterranean, Mexico, Northern Europe, Pacific Coast, Panama Canal, South America, Antarctica and transatlantic. Full-blown global adventures can be enjoyed with planned bookings, which we would encourage!

Holland America Line culinary tours europe

Dining

Already known for a wide array of superb cuisine - from regional specialities and itinerary-based dishes to traditional favourites, HAL has taken dining to the next level with new choices and venues for guests to enjoy.

In the elegant Main Dining Room, which offers set and 'as you wish' dining, guests will find classic favourites and vegetarian choices, as well as regionally inspired cuisine prepared by chefs - all backed by HAL's Culinary Council, an elite team of seven world-renowned chefs.

In the intimate steakhouse Pinnacle Grill, (available on all ships) tables are set with crisp linens and dazzling stemware. The menu features a selection of 28-day wet-aged USDA Prime steaks plus as well as classic steakhouse dishes and innovative recipes. There are also regionally inspired cuisine and vegetarian dishes.

Holland America Line Pinnacle Grill1 R 2048px

Inclusions

Relax. Holland America Line has got you covered. All standard dining in the ship's complimentary restaurants, which include the Dining Room, Lido Market, Dive-In and New York Pizza. Room service and afternoon tea at tea time are included in the cost of your cruise package.

Use of the on-board sports facilities and swimming pools, alongside access to a wide range of entertainment also come as part of the experience.

From freshly squeezed juices at breakfast time to full-scale theatre productions, you can rest easy knowing that you shouldn't need to spend an extra penny. Of course, there are upgrades you can enjoy, but that's entirely your call. The standard service is still top-notch!

Enjoy delicious food with Holland America Line. Credit: Holland America Lina
The 1,432 passenger Volendam was built in 2000. Credit: Holland America Line
'Die Old, Live Slow' by British Artist Miss Buggs