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Customer reviews

Reviews Lovely staff and clean ship
Lovely staff and clean ship
Cannot fault the cruise itself apart from the weather unfortunately! The ship was clean and tidy, the crew polite and attentive and the food lovely. However it is worth mentioning that although it is suggested that if you can climb a couple of sets of stairs you will be able to manage the distance to walk from the boat to the centre of town this can be too much for someone with slight mobility problems. Unlike ocean going liners there is no shuttle service. Also the double docking means that out of 7 days we could not open our curtains or have a view on 2 full days and some parts of the days. Having paid for a double juliette balcony this was not ideal.
4
TUI River Cruises TUI Maya
Reviews Great Deal
Great Deal
Wasn't quite sure what to expect from Tui after doing Avalon, however this was a great cruise, staff were lovely, , it was a younger crowd, wines were changed every day, good food, cabins small but no issues. Brilliant entertainment every night. No excursions included but as we docked close to towns it wasnt a problem to get out and about. Would recommend Tui and the danube cruise.
5
TUI River Cruises TUI Skyla
Reviews Open and Honest
Open and Honest
This is written in reply to a review posted on the 20/08/24 by Ian, regarding his experience on the TUI ISLA, To clarify the situation he posted and make it clear and open to potential new passengers on TUI ISLA, I was on the top deck just behind the bridge at the time of the incident and can clearly see why the four people put the complaint in, This was to me a clear failure of Health and Safety as no warning was given over the tannoy of the approaching very low bridge, had I not seen the two crew members either side if the bridge waving their arms up and down, the approaching bridge would have hit every passenger standing on the top deck, it was the shouting and noise of the passengers that notified the people at the rear of the top deck to kneel down, so this could have been a really serious situation for TUI River Cruises, Now whether the Captain took exception to the complaints made and then decided to close the top deck we wont know, but the passengers where put at risk by failure to announce the approaching very low bridge, then strangely the following day the top deck was open, I hope this clarifies why TUI decided to close the top deck, overall I had a good time on Isla and yes TUI have to be open and honest as to where they are going to port as we did port in a industrial port surrounded by a scrap yard.
4
TUI River Cruises TUI Isla
Reviews Awful experience on TUI ISLA
Awful experience on TUI ISLA
Im on TUI Isla on the Moselle wines and vines tour. All was very well up until the evening of 19th August 2024 when we were advised that the top deck was going to be closed until the very last day of our tour apart from when we were in port. Now this is because there were complaints from 4 people on our cruise about 2 low bridges we passed under against 151 people who did not complain. So because there was a video post on social media about the bridge TUI took the not so wise decision to spoil the remainder of peoples holidays by banning use of the top deck. The TUI cruise director onboard placed all of the blame on the captain quoting health and safety and added that when we were on the river Main at the beginning of the tour the top deck is closed anyway. That was certainly not the case. Myself and others were on the top deck all of the time and up until around 11.30 at night. Yes the bridges were low but at no time were we advised to vacate the top deck. There was a meeting yesterday evening where pretty much everyone was not happy. There were also complaints about the scrapyard we docked next to all day( this is fairly common according to the cruise director lady), complaints about a cancellation of a trip today but the TUI cruise lady blankly refused to accept complaints about the top deck being closed. However they accepted complaints from the 4 people who complained about the bridges. The cruise lady cut me off when I complained and referred to me as that bloke to another passenger. I told her she should not refer to me as that bloke but use my name. I do have witnesses to that. When I spoke to her later she denied calling me that bloke and claimed she referred to me as that chap. An outright lie. Fortunately I do have the conversation recorded and as she could not offer any decent explanation for her rudeness or justification for closing the top deck for 3 hot days she walked off and refused to speak to me. There is no reason whatsoever that the deck couldnt be closed for any low bridges (of which there were just 2 on the Moselle) as its been done before. But for TUI to blame the captain and not admit it is they who have pressured the captain is a cop out and poor. It has ruined many peoples holiday and I shall be following this up with TUI. Whilst we are sailing I will also be videoing passes under bridges from the tiny bit of outside space we are permitted to use as from those, I will be able to show the relative height of bridges and show that at no point was there any danger to anyone. I will be taking this further on my return from my ruined holiday as I hope will others. Shame on you TUI and I for 1 will never book another holiday with TUI in any shape or form. This is not a reflection on the majority of staff on the boat who are excellent. The worst cruise and rudeness I have ever experienced on any cruise.
1
TUI River Cruises TUI Isla
Reviews 2023-06-19 12:19:22
2023-06-19 12:19:22
due to easyjet cancelling flights we had a very bad start. tui stated that occasionally we had to double dock and sometimes a we had a difficult walk over two ships only twice did we not double dock that blocked any view. also stated that occasionally the top deck would be collapsed for low bridges, it was down for four days and one day we sailed all day and had to stay inside not value for money not as good as a sea cruise.. towns visited and scenery very good
TUI River Cruises TUI Maya
Reviews 2022-10-03 19:31:50
2022-10-03 19:31:50
April 2022 was our second time on the lovely Tui Maya, two different itineraries on the Rhine. Enjoyed both so much that we have booked to go on the Maya again soon, this time on the German River Main. Also, we have recently booked another Tui river cruise ship, on the Danube next year. We usually have a Deck 2 Superior Cabin, but have now spent a little more for a more spacious Suite. We are experienced cruisers, e.g been on a Saga ship on the Danube some years ago. Also, we have done many sea cruises over the years on various ships, including Tui Marella We love that Tui have now gone into River Cruising. Great staff, good food and drinks, marvellous large windows in deck 2 cabins to enjoy the views, wonderful value for money.
5
TUI River Cruises TUI Maya

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TUI River Cruises fleet

Cruise ships TUI Aria
TUI Aria
The pool grabs the headlines onboard TUI Aria. And thanks to its retractable roof, you can take a dip all year-round, so you can catch some rays or stay out of the cold.
Cruise ships TUI Luzia
TUI Luzia
With three dining venues and three bars, you’re spoilt for choice on TUI Luzia – our first ever new-build river cruise ship. As well as the main restaurant, Sorriso, there’s an al fresco eatery for dinner, which focuses on local dishes and takes its design inspiration from the Douro Valley. There’s also a self-serve lunch spot on the top deck where the chefs cook on an open grill. The bars, meanwhile, include a main lounge with daytime and evening entertainment, plus a quieter, cosier bar. There’s a shallow pool on the top deck, plus a wellness area with plenty of space for exercise. And, the ship’s Full Board Plus, which means three meals a day and drinks at mealtimes are included in your price.
Cruise ships TUI Bahareya
TUI Bahareya
It’s all about immersing yourself in local culture onboard the adults-only TUI Bahareya, and that starts with the décor – think Arabic-inspired style with a modern twist.
Cruise ships TUI Al Horeya
TUI Al Horeya
TUI Al Horeya is All Inclusive, so all your food and drink at the two bars, the main restaurant and the al fresco dining area is part of the package. There’s also a wellness area, an onboard Egyptologist, plenty of activities and entertainment, plus a top deck with a pool, a couple of hot tubs and a sunbathing area.
Cruise ships TUI Skyla
TUI Skyla
Just like all our fleet, TUI Skyla has two restaurants and bars to its name. When you’re not wining and dining, you can also head up to the top deck, where you’ll find sunbeds and an area for organised activities, like yoga and pilates classes. Plus, all our ships are Full Board Plus, which means three meals and drinks at mealtimes are included in your price. What's more, you can make use of free unlimited Wi-Fi on board.
Cruise ships TUI Isla
TUI Isla
TUI Isla follows the TUI River Cruises standard of two onboard restaurants and bars. These are thrown into the mix with a please-all top deck, featuring sunbathing, lounging and activity zones.
Cruise ships TUI Maya
TUI Maya
3
TUI Maya has a double act of both restaurants and bars to brag about. Plus, there’s a space dedicated to barbecues on the top deck. Plus, you can look forward to Full Board Plus as standard. This means three meals and drinks at mealtimes are part of your package. And, wherever you are on the ship, you can make the most of the free unlimited Wi-Fi.
Customer reviews
Deck life. Credit: TUI River Cruises

Who should cruise

TUI river cruises are for adults only. That may sound a tad harsh, and strictly alienates young families, yet the client base has proven that there's a huge market for those seeking an escape - either from the stresses of modern family life, or simply to enjoy alone time as a couple.

TUI provides a place in which to re-discover yourself, free from the pressures of child care or keeping young teenagers entertained. Couples, groups and solo travellers are all welcome.

Regardless of whether you are a first-time cruiser or a seasoned traveller, TUI guarantees a good time for those looking to broaden their horizons and lap up different cultures that envelop each the world's rivers.

Danube

Destinations

TUI specialise in Danube river cruises, sailing through Austria, Bulgaria, Croatia, Germany, Hungary, Romania, Serbia and Slovakia

Dutch and Belgian waterways are also frequented by TUI vessels, meandering with style through the delights of Belgium and the undeniable class of the Netherlands. Moselle river cruises allow passengers to lap up Germany's finest cultural traditions, while Rhine river cruises shine a spotlight on France, Germany and Switzerland.

If you are seeking a taste of chic European landscapes and fresh local cuisine, TUI has you covered. You'll enjoy a staple diet of Europe's most celebrated arts and philosophy, alongside tranquil riverscapes that ooze history and heritage.

TUI_RIVER_CRUISE_SKYLA_89_Verdastro_Restaurant

Dining

There are two restaurants onboard - Verdastro and Bistro. Both restaurants serve buffet breakfasts, before transforming into an à la carte for lunch and dinner.

Verdastro is the main restaurant and has an elegant green-and-gold colour scheme. The menu changes daily, with fresh, seasonal food sourced from local suppliers. For dinner, there’s always a meat, fish, veggie and pasta dish.

Bistro is more casual and is open for breakfast, lunch and dinner. The à la carte menu changes halfway through the sailing.

The cruise line will also put on outdoor events such as barbecues on deck when the weather is nice, too. There's also a six-course gala dinner on every sailing.

All TUI ships are Full Board Plus, which means three meals and drinks at mealtimes are included in your price.

TUI_RIVER_CRUISE_SKYLA_33_Observatory_Terrace

Inclusions

So, what's included in your TUI package? Firstly, your flights and transfers are part of the cost, while your ticket entitles you to three meals (with certain drinks) per day.

It's worth noting that premium coffee and cocktails are not included as part of the standard dining package, but upgrades are available should you wish to enhance your trip with extra-premium beverages. And, hey, why not? When in Rome, as they say!

Your tips and gratuities, and your luggage allowance, are all included in the fee, meaning that you don't have to worry about extra bills or carrying money with you around the ship.

Instead, you can cherish the moment and unwind - free from concerns about overspending.

Credit: TUI River Cruises.
TUI_RIVER_CRUISE_SKYLA_27_Observatory_Bar
Treat yourself to a French balcony suite onboard TUI Skyla.