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Iona, Northern Europe

3

Ship too large to get into the advertised port of Geiranger - seems a pretty basic mistake to make !
Itinerary changed 3 times .
Left Southampton late - first destination cancelled , captain said he would try & take us on a “ cruise by “ fijord instead - never updated us - we entered a fiord 36 hours later and we had no idea where we were - communication awful .
On 2 further ports the embarkation time was altered whilst people were ashore & we had no idea until we returned to the ship - the port stop was lengthened & we would have done more ashore if we had known - on one occasion it was changed from 5.30 pm aboard until 8.30 pm ! 3 hours - we returned early to find we hadn’t needed to . Terrible communication & felt very disorganised .
Last 48 hours never heard off the captain !
Never had this experience on previous P&O cruises .

Susanna louise
Post Date: 04/07/2022
Score
Cruise Overall
3
Ship Overall
5
Dining
4
Service Onboard
4
Accommodation
5
Public Rooms
5
Boarding & Disembarking
1
Excursions
2
Value for Money
3
Review Images
Customer Reviews
Graham wrote a review in Aug, 2021
Arcadia is an adult only ship. The crew from the Captain down were excellent and the cabin steward was exceptional. The food was very good at all times and in all restaurants. The morning messages...
Marion wrote a review in Aug, 2021
treated like royalty by staff although in one of the ordinary cabins. staff excellent and destinations wonderful
Nick wrote a review in Aug, 2021
Covid testing excellent, very well organised. Embarking, an absolute fiasco, queing for well over an hour and by the time we were actually on the ship, over two hours. Our acknowledged booking to eat ...
Skelly wrote a review in Aug, 2021
Iona maiden voyage 7th August, one week no ports touring the UK. The weather was not good, not P&O fault but did detract as a UK based holiday. We had a new conservatory mini suite that was absolutely...

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