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Balmoral, UK and Ireland

4

Newcastle to Shetland and Orkney - very lucky with the weather, mini heatwave. First time on Balmoral (prev cruises on Braemar and Borealis).
Overall good service and entertainment, although at least one show suffered from a poor choice of material. The show company was excellent, singing and dancing their hearts out.
Food generally a bit disappointing, tried one of the dining rooms twice, once for breakfast and once for lunch - food lukewarm and grey. Not enough serving staff.
The View buffet was generally excellent but slight hygiene concerns over the general use of serving equipment and the implements weren't changed often enough.
Staff seemed inexperienced and there did not seem to be enough of them across all service areas. A significant number of them seemed to struggle with English.
Surprisingly for FOCL their hygiene announcements and cleaning staff seemed on a lower level than I've seen before ?economies.

Lynne
Post Date: 05/07/2022
Score
Cruise Overall
4
Ship Overall
4
Dining
3
Service Onboard
3
Accommodation
4
Public Rooms
4
Boarding & Disembarking
5
Excursions
4
Value for Money
4
Review Images
Customer Reviews
Terence wrote a review in Aug, 2021
Cruise was cut short due to pandemic had to return to Dover not stopping for 9 days
Michal wrote a review in Aug, 2021
The above information in the boxes are incorrect since you did not give me the opportunity to write the name of ship and destination. We went on Boudicca to Spain Portugal and Medira. It was a fabulou...
Sarita wrote a review in Sep, 2021
Embarkation was smooth, testing at port very organised, cabin, Balcony suite well appointed, bath and shower, balcony furniture very dated and needs replacing. Food was good however I feel Fred has mo...
Peter wrote a review in Sep, 2021

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