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Norwegian Escape, Western Mediterranean and Atlantic

3

3 years in the making and such a let down.

Smell of burning in the room to sinks getting blocked and "ship flu"

We had a smell of the burning in the room 3 days running (Room 9106) and we effectively had enough evenutally we were able to be moved, we had a same class room and no further issues with the smell..

Whilst the staff were good, we do feel disappointed and it didn't live up and it just seems that NCL are getting left behind and yet charging more for there offering..

Excursions were a let down and most we chatted to seemed very disappointed with the onboard offering, nothing appealled to ourselves.

Visiting the public room on deck 17 and it looked like someone aimed for the toilet and missed and a pile was sitting next to the toilet, after pretty much wretching I had to leave, I did report this to staff but never visited this again.

Disembarkation seemed to be little orgnasation on land whilst we did manage to find our bags there almost seemed to be little order at the beginning.

We used to love NCL and have salled on the the Escape 2 times previously but this time felt soulless, I suspect Alvin the Cruise Director was new to the role and unfortunately seem to be ill equiped for public speaking and conveying messages. Jeff was better but I think they need to bring in someone more dynamic. If you wish to lay on a lounger all day Alvin's a great CD for you if that is the case.

Food was great for the speciallity dining we experienced and dining venues we tried and can not complain however a small niggle would be that the Osheehans definately had the weatherspoons "sticky" to it and perhaps something could be done here.

Lastly down the the "ship flu", my wife felt unwell and luckily we took some covid tests with us. After testing positive we contacted medical and after a visit, they Antigen tested my wife and within 5 minutes we had a "negative" result. We were told its just "ship flu" and wear a mask in public areas. After checking with other staff informed the antigen test the staff take is 30 minutes for results. We saw more and more people increasingly wearing masks around the ship and aware of other people whom had seen by medical and told its just flu. We believe NCL just did not want to record or wish to deal with the cases onboard.

Do I trust NCL anymore, hell no

Stuart
Post Date: 17/07/2022
Score
Cruise Overall
3
Ship Overall
3
Dining
4
Service Onboard
4
Accommodation
4
Public Rooms
2
Boarding & Disembarking
2
Excursions
2
Value for Money
2
Review Images
Customer Reviews
Karla wrote a review in Oct, 2021
It was epic ! Best cruise to date
ANGELA wrote a review in Mar, 2022
We loved our all inclusive cruise on the gem , the food was amazing, the entertainment was great a soul singer and reggae band plus shows in the theatre, we loved the inside cabin plenty of space an...
Jason wrote a review in Mar, 2022
ANGELA wrote a review in May, 2022
Boarded the Gem in New York after spending 2 wonderful nights in New York , straight away we felt at home on the gem , we had an inside cabin on deck 5 , near the stairs as we never use the lifts on b...

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