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Enchanted Princess, Western Mediterranean and Atlantic

4

Enchanted Princess being recently launched is still in an as new condition. However, its public spaces are poorly designed even comparing to similar design ships from the same group. For example getting around the ship one can only use the starboard side as there is no walkway through the ship on the main decks around promenade. There is very little that could be described as a prom deck. The public room venues are scheduled poorly resulting in huge overcrowding in various rooms such as the rooms used for quizzes, the rear nightclub room and even the theatre.
The departure experience from Southampton involved a very long hot queue out of the doors leading to security scanning. Yet on the other side of security were many unused seating areas.

The best part of the Princess cruise was the dining room service and food. Along with cabin services and condition of their new ship.

The worst part and the key reason I would not recommend is the 8-10 week wait to get emails answered by customer services, and the normal very long waits to have calls answered only to get through to someone in pre cruise sales helping out who cant assist with anything that needs dealing with post cruise. Even pre cruise there is no answer to emails and when there is a response they seem to think its ok to state there is an 8 week response time. In my company 48 hours is considered too long. If we used 8 weeks we would have no business. I would only sail with Princess if there was an amazingly low cost cruise with a great itinerary which is worth risking their horrific landside customer care.

James
Post Date: 24/10/2022
Score
Cruise Overall
4
Ship Overall
4
Dining
4
Service Onboard
5
Accommodation
5
Public Rooms
3
Boarding & Disembarking
3
Excursions
4
Value for Money
4
Review Images
Customer Reviews
LINDA wrote a review in Aug, 2021
We handed over the keys to our car right outside the terminal of the Regal Princes, so it was easy to get to the ship. Boarding was easy considering the Covid testing etc, but our luggage was right ou...
Peter wrote a review in Sep, 2021
Went on a 3 night Seacation 3rd to 6th September. Thought we'd give Princess a try after hearing many recommendations. Not sailed with them before but this was our 12th cruise. The Medallionclass app ...
Gary wrote a review in Sep, 2021
We had an excellent first time Princess cruise experience and would definitely cruise with Princess in the future. One particular thing stood out was the service and friendliness of the crew on board,...
Karen wrote a review in Sep, 2021
We cruised on a 4 night UK cruise from Southampton to Belfast. The Regal Princess is a beautiful ship, the medallion worked really well, we travelled with friends and it was really useful to be able...

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