Rhapsody of the Seas, Caribbean
1
I made a booking over the phone with Royal Caribbean directly. When we got the details of the booking through, there was no mention of the food and drinks packages I'd agreed to. Six (6) weeks, 4 calls, 8 emails and still no response, I finally got to speak to someone who said there was no mention of the packages in our booking phone call. I asked to listen to the recording and they refused. Essentially, they sell you a package over the phone, quote you a cost, then excludes items and you have no recourse. Unbelievably, the manager I eventually spoke to asked if I wanted to add the drinks and food packages in to the booking at double the price they originally were! I said I would cancel the booking and he said there is a queue of people on a waiting list so it didn't matter.
So, I am cancelling a £15,000 cruise on the back of an appalling customer service experience - looking at the other reviews it doesn't look like the care less.
This is by far and away, the worst of the worse of companies and I beg any reader to avoid at all cost.
Roy
Post Date: 04/01/2023
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