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MSC Virtuosa, Northern Europe

second cruise with MSC in 2022. Found the first one took a bit of getting used to the high tech but second one we were showing other how to use the booking board , menu board etc. whilst the cruise and rooms were clean the cutlery was not( check your forks folks) complained but no improvement next day.
The staff work really hard and are fantastic. Well done to the girl in the English pub who remembered us from the previous cruise and has put me to shame as I can only remember she came from Bali and had two children.
The main down side to the cruise was the lack of Christmas markets as they were not open even though the cruise was advertised as a Christmas market cruise. I have contacted them several times to see what they say but no response. Pity the staff in customer service aren't as good off the cruise as they are on the cruise.
Would I use them again? Probably if the cruise matched my needs.

Susan

Post Date: 22/01/2023

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