Britannia, Caribbean
4
An enjoyable cruise but noticeable that standards on board have dropped. Niceties such as bed turning, chocolates on the bed and with coffee in the dining room have ceased and whilst the food was good portion sizes have reduced. The range of drinks offered in all bars and restaurants has dramatically reduced and we were constantly told that advertised drinks were not available.
The My Holiday app should be abandoned as most of the time it didn't work and when it did it wasn't operated by staff which made it a waste of time. Being unable to book a specialist restaurant for a special occasion in advance meant that we were unable to celebrate our special event due to incorrect advice at reception and then not being able to get a table until considerably later than we wanted to eat in the restaurant we favoured.
The daily events programmes were rather uninspiring but evening entertainment improved in the second week. The entertainment staff especially the Manager were noticeable by their absence and communication about change of venue for outside events cancelled by bad weather were non existent.
The Atrium was sadly underused being an ideal space for more entertainment
We still managed to enjoy the cruise overall but P&O need to address these issues
Gary
Post Date: 23/02/2023
