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Celebrity Eclipse, Alaska

The cruise from the beginning was awful. It took about 3 hours before we got on the ship because of standing in long ques. And there was no safety drill when we got on the ship. Before we got on the ship òur overnight stop at the Hotel had been cancelled. There was a shortage of food on the ship near the end of the cruise. And the poor service that we got from the IT part of the ship from one of the crew members was appalling. And it was my wife's and myself first cruise. We were not compensated and we did not even get an apology

Ron

Post Date: 28/03/2023

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Customer Reviews

Anna wrote a review in Sep, 2021

A UK cruise with no single supplement departing from Southampton. The ship is refurbed and colours are now muted, verging on dull. However, she is very clean looking and the balcony cabin was fine. ...

Ben wrote a review in Sep, 2021

Sheil wrote a review in Sep, 2021

An excellent, relaxing holiday. Very well looked after. Good food and entertainment.

Louise wrote a review in Sep, 2021

Sailed with Celebrity many times and on Silhouette twice pre Pandemic. We enjoyed the new Retreat class The lockdown has catapulted Celebrity into near 6 star service category as the training in custo...