Oceania Cruises, Riviera, Caribbean Review

Riviera, Caribbean

the ship is beautiful, excellent food, friendly service - cabin attendants, dining and cafes, reception, on deck etc. I cannot comment on bars ( do not drink alcohol and therefore seldom went into the bars, but partner said very good service. this cruise generally went well, comfortable ship to spend time on. although most of the personnel provide an excellent service, they are let down by very poor destinations (excursions) team. they were often unavailable and very inefficient, poor communication, cancelled pre-booked excursions at the last minute and did not offer alternatives. The choice of excursions was often poor, over-priced, very few shuttle buses provided if want to do own thing, and the "team" were not at all informed about the places that the ship stops, or about facilities onshore or about ideas of things to do on shore. as we are good walkers we did our own things but the destinations team make no effort to help with arranging things. we go on a cruise principally to see and do a wide variety of things, whilst also enjoying the comfort and practicality a moving base. We will not travel with Oceania again because of the low standard and poor attitude of the destinations team, although Riviera is a very beautiful boat, with otherwise good service as detailed above.