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Rotterdam, Australasia

1

We are regular cruisers and this was the worst experience ever. Waste of time and money. Total cheats. We took the cruise from Sydney to New Zealand and back for 15 days. The arrival back to Sydney was delayed and as a result, we missed our flight. We were told to submit all papers to Holland America who would reimburse our change of travel, hotel stay, and food it is going to be 1 year and we have had no response from the cruise line despite several reminders. We received a notification saying it is covid and we will get the response in 4-6 weeks' time. When the whole world is back to normal Holland America is still hiding behind covid. What a shame. Worse cruise line ever and cheats on top of that. No decency to send a reply either agreeing to pay or not. It is because of them that we unnecessarily spent USD 700/-.

Please do not use this cruise liner. There are other professional cruise liners who treat their customers well and reply to their queries. There is nothing nice about this cruise line.

Yasmin
Post Date: 07/09/2023
Score
Cruise Overall
1
Ship Overall
1
Dining
2
Service Onboard
1
Accommodation
2
Public Rooms
1
Boarding & Disembarking
1
Excursions
1
Value for Money
1
Review Images
Customer Reviews
Dorothy wrote a review in Aug, 2021
Theo wrote a review in Mar, 2022
Great service and the food is decent quality. In my opinion the ship needs some modernising.
Neil wrote a review in Mar, 2022
Dorothy wrote a review in May, 2022

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