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MSC Euribia, Northern Europe

1

Very poor management cruise. We paid over £100 to park in the terminal where we embarked, but the disembarkation point was different and they didnt inform us beforehand. At the end, we needed to take all the luggages and walked to the parking lot for 30mins, and the staffs said they cant help because this is none of their business. What sort of customer service is it? Yes, they were friendly when you paid them money. Once finished, ask you to F off! The excursion experiences were also terrible, no management at all. People needed to wait for over 1 hour to get on a freaking shuttle bus! Again, the staffs told us if we are not happy, take taxi instead. Shocking experience. I paid money for relaxation, not for these crap which made me exhausted. If you want to have a happy relax holiday, AVOID MSC Cruise!!!

Kathy
Post Date: 27/10/2023
Score
Cruise Overall
1
Ship Overall
2
Dining
2
Service Onboard
1
Accommodation
3
Public Rooms
3
Boarding & Disembarking
1
Excursions
1
Value for Money
1
Review Images
Customer Reviews
Anita wrote a review in Aug, 2021
LÅNGLÄSNING – En oförglömlig resa World Cruise 2020 Allt började vintern 2017, vi hyrde boende i Mexiko och jag såg något om en jorden runt kryssning 2019, har alltid drömt om att få göra en sån. Enda...
LINDA wrote a review in Aug, 2021
The car parking terminal was right on the doorstep of the MSC Virtuosa, so easy to get to the ship. Boarding was easy considering the Covid testing etc, but our luggage was right outside our cabin doo...
ruth wrote a review in Aug, 2021
MSC Yacht club, a ship within a ship what an experience !!!!!!!!! Complete and utter pampering all inclusive except trips. Nothing was too much trouble, food was amazing , delicious and catered for ev...
Francesca wrote a review in Sep, 2021
We boarded this almost new ship at Greenock. The Covid mitigations were carried out smoothly and all vaccination paperwork viewed and lateral flow test done with no problem. It is a very impressive sh...

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