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False advertisement and no customer service

1

Booked a cruise with HA, thinking they offer nice excusions. At the time of the booking they all seemed available. Day after booking I have discovered there is literally none left, besides basic walking city tours for over 100 USD!
In short, I cannot even spend my onshore excusions credit with them.

I have written so many emails and called so many times trying to find a solution, but they dont return any answer.. My phone bill is probably over 500 USD after one month of this now. I simply hate HA at this point of time.

On top of it, they website is super buggy - hundreds of error messages, you cannot check out, you see things as available which are not, and and and...

And they also advertise wrong prices - e.g. Have it all package for 55 USD a day, and when you try to check out it magically becomes 65 USD a day.

Zoya
Post Date: 06/05/2024
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Customer Reviews
Dorothy wrote a review in Aug, 2021
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Theo wrote a review in Mar, 2022
Great service and the food is decent quality. In my opinion the ship needs some modernising.
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Neil wrote a review in Mar, 2022
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Dorothy wrote a review in May, 2022
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