P&O Cruises, Britannia, Caribbean Review

Not the holiday of a lifetime

This holiday was my bucket list holiday. Due to health reasons we booked to go last December. The absolute worst part of the cruise was service. It became very clear very quickly that there was not enough staff on board.New years eve was a disaster. Getting a drink from a bar anywhere on board was horrendous. Not once in the two weeks were we approached and asked if we would like a drink. What staff there was were run of their feet. I thought that maybe my perception of P&O was wrong. Was I expecting to much ? But we spoke to many people on board. Some had cruised a couple of times before, some nearly forty times. We only met one couple who said they would cruise again with P&O. It was extremely poor. We will never cruise with them again. I even wrote a letter of complaint when we arrived home. I havent heard anything at all back by way of apology or explanation. A complete waste of our savings. Due to the lack of staff, all services were impacted. Queuing for towels for half an hour in a morning, slow service in restaurants, speciality restaurants booked up. Only to find a quarter of the tables were taken. Just no staff. Reception was always busy with long queues. You just didnt bother and lived with whatever issue you had. We witnessed disagreements and arguments between customers and staff, all complaining of similar issues. Never again