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Celebrity Summit

3

Poor communication prior to cruise. Chaos embarking due to team not listening and communicating. Dining room service slow. Food of poor quality. Waiter critical of request for meat to be well done (medical reason for the request) Our dining reservations were cancelled without explanation. Even with reservation there was a thirty minute wait to get into the dining room. The buffet food was limited and repetitive and consistently served cold. Very unappetising appearance. Many servers were more interested in chatting amongst themselves than actually serving. Much of the time the drinks on the classic package were not available. Disembarkation was equally chaotic. There are not enough crew for the number of guests. Really disappointing and waste of money tbh.

Pauline
Post Date: 16/05/2022
Score
Cruise Overall
3
Ship Overall
4
Dining
1
Service Onboard
3
Accommodation
5
Public Rooms
4
Boarding & Disembarking
1
Excursions
3
Value for Money
2
Customer Reviews
Anna wrote a review in Sep, 2021
A UK cruise with no single supplement departing from Southampton. The ship is refurbed and colours are now muted, verging on dull. However, she is very clean looking and the balcony cabin was fine. ...
Ben wrote a review in Sep, 2021
Sheil wrote a review in Sep, 2021
An excellent, relaxing holiday. Very well looked after. Good food and entertainment.
Louise wrote a review in Sep, 2021
Sailed with Celebrity many times and on Silhouette twice pre Pandemic. We enjoyed the new Retreat class The lockdown has catapulted Celebrity into near 6 star service category as the training in custo...

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