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Britannia
3
Disappointed - poor customer service, lack of structure pre-flight no P&O management overseeing flight check-in. Pre-flight COVID-19 tests disorganised chaos. On arrival at ship, non-existent customer service, appalling lack of professional courtesy. Once sailing, restaurant service impeccable, enjoyable cruise. On return home, exchange of emails with CEO office, finally recognised issues impact on holiday. Nominal gesture eventually offered.
Rodney
Post Date: 16/05/2022
Score
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Value for Money
Graham
wrote a review in Aug, 2021
Arcadia is an adult only ship. The crew from the Captain down were excellent and the cabin steward was exceptional. The food was very good at all times and in all restaurants. The morning messages...
Marion
wrote a review in Aug, 2021
treated like royalty by staff although in one of the ordinary cabins. staff excellent and destinations wonderful
Nick
wrote a review in Aug, 2021
Covid testing excellent, very well organised. Embarking, an absolute fiasco, queing for well over an hour and by the time we were actually on the ship, over two hours. Our acknowledged booking to eat ...
Skelly
wrote a review in Aug, 2021
Iona maiden voyage 7th August, one week no ports touring the UK. The weather was not good, not P&O fault but did detract as a UK based holiday. We had a new conservatory mini suite that was absolutely...
