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Marella Explorer 2

A mixed bag with good points but quite a few downsides. Chaos at airport 2hr delay. Booked cabin not available at check in so 1 night in temporary not unpacked. Food average at best, difficult to correlate to menu descriptions. Starters and sweets better, main courses poor. Tea and coffee persistently made using too cold water - improved when self service in second week. Coffee shop - not inclusive- would not stay in business in a U.K. high street - oh for a Nero / Costa / Starbucks Latte! Issues on some shore excursions including safety in vehicles. Complaints re shore excursions refuted on grounds that cruise company is only an agent and is not responsible for any unsatisfactory excursion delivery and has no evident interest in customer satisfaction in that area. Also annoying was excursion companies requiring liability waivers ‘en-Route’ that were not offered for inspection at time of excursion sale. The crew generally tried hard to deliver and are to be commended. On board entertainment was mostly good, but limited after 11pm. Unlikely to book again.

Ian

Post Date: 23/03/2022

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Customer Reviews

Julie wrote a review in Sep, 2021

Only our 2nd cruise, but the experience in our 1st made us want to book another. The idea of waking up in a different country everyday is an amazing feeling. The accommodation, staff, food, cleanlines...

Marilyn wrote a review in Sep, 2021

Trevor wrote a review in Sep, 2021

Our first cruise and an excellent introduction. Very much directed at the British market. Food choices were pretty conservative and middle of the road, but pretty good. Excellent shows with one except...

William wrote a review in Sep, 2021

Great cruise to Iceland and Scotland, the processes on board were clear and all passengers endeared to them. The reduced capacity made things easier and was a welcome return to cruising. The testing w...