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Ambience, Northern Europe

2

The ship is very dated and tired . The paint work on deck is terrible paint everywhere on the deck , holes in deck , lumpy trip hazard carpets .
The Aircon doesn't work and set at 23 degrees everywhere. Our cabin had bits of rubbish from last guests still under the bed . We had a leaky sink for 3 days and the first fixing of it was to put a folded towel under it .
They have IT issues meaning despite registering a bank card on the first day we was hounded by letters to go and sort out our bill . This lasted 8 days of our two weeks cruise .
On a positive note the staff with the exception of the reception was all lovely and friendly and the food was ok .
Customer services ignore complaints despite saying 28 days to sort them . It's nearly 9 weeks and after numerous emails not one has been acknowledged.
Do yourself a favour and chose another company it's not even a 2* ship

Caroline
Post Date: 03/07/2022
Score
Cruise Overall
2
Ship Overall
1
Dining
4
Service Onboard
2
Accommodation
2
Public Rooms
1
Boarding & Disembarking
2
Excursions
Value for Money
1
Review Images
Customer Reviews
Ivan wrote a review in May, 2022
It was the Maiden voyage, so its the shake down cruise. Yes it did need a shake, but all in all it was a very pleasant 4 night journey to Hamburg and back. Entertainment was fantastic, food was up...
Susan wrote a review in May, 2022
Wonderful 5 star food staff couldn’t have been better
GRAEME wrote a review in May, 2022
The ship really needed one or two more weeks preparation to get it ready to take paying passengers. Some areas had not been completed and were not available. There were technical problems, such as plu...
trevor wrote a review in May, 2022

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