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Ambience

3

The ship really needed one or two more weeks preparation to get it ready to take paying passengers. Some areas had not been completed and were not available. There were technical problems, such as plumbing and heating, which bordered on the disastrous, such as cabin toilets not flushing and cabins having no heating. Guest services left a lot to be desired. We were unfortunately confined to our cabin, having been in contact with somebody on board who had tested positive for covid, and found it very difficult to get any food or drink to our cabin via the guest services desk. We had to wait over 90 minutes for our dinner to be served from ordering it, but the service improved when we were able to contact the restaurant direct. We had been told that if we tested positive, we would be last to disembark, but that the company would provide transport home for us. Great service, we thought, but that was not the reality. I tested positive on the last day and again was told we would be last off but have transport provided. Then we had a phone call telling us to leave the ship and that no transport would be provided. I asked the Guest services manager why, despite promises, we were not getting transport. His reply - "we are not operating a taxi service"! No apology or explanation, just that comment which I found highly offensive. I could see why Guest Services on board was so bad.

Graeme
Post Date: 08/05/2022
Score
Cruise Overall
3
Ship Overall
3
Dining
4
Service Onboard
3
Accommodation
3
Public Rooms
5
Boarding & Disembarking
2
Excursions
5
Value for Money
4
Customer Reviews
Ivan wrote a review in May, 2022
It was the Maiden voyage, so its the shake down cruise. Yes it did need a shake, but all in all it was a very pleasant 4 night journey to Hamburg and back. Entertainment was fantastic, food was up...
Susan wrote a review in May, 2022
Wonderful 5 star food staff couldn’t have been better
GRAEME wrote a review in May, 2022
The ship really needed one or two more weeks preparation to get it ready to take paying passengers. Some areas had not been completed and were not available. There were technical problems, such as plu...
trevor wrote a review in May, 2022

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