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Celebrity Silhouette, Northern Europe

4

We enjoyed our cruise but there were a few issues onboard, including some cases of Covid. We were Concierge class so embarkation was great but disembarkation was pretty badly organised with long queues. The tender service at our first port was a shambles. We have cruised with Celebrity many times and have noticed they’ve made several cutbacks, including no port maps or information and large containers of shower products. Our balcony cabin definitely needed a refit, it was looking pretty shabby. We had to wear our masks at all times, apart from when eating or drinking, after the first week due to covid which nearly everyone onboard did. We saw plenty of evidence of enhanced cleaning and all staff wore masks at all times. The service was fabulous and the crew were really friendly, cheerful and professional. We’re hoping the issues we experienced will be addressed before our next cruise in September.

Gail
Post Date: 03/07/2022
Score
Cruise Overall
4
Ship Overall
3
Dining
4
Service Onboard
5
Accommodation
3
Public Rooms
4
Boarding & Disembarking
3
Excursions
Value for Money
3
Review Images
Customer Reviews
Anna wrote a review in Sep, 2021
A UK cruise with no single supplement departing from Southampton. The ship is refurbed and colours are now muted, verging on dull. However, she is very clean looking and the balcony cabin was fine. ...
Ben wrote a review in Sep, 2021
Sheil wrote a review in Sep, 2021
An excellent, relaxing holiday. Very well looked after. Good food and entertainment.
Louise wrote a review in Sep, 2021
Sailed with Celebrity many times and on Silhouette twice pre Pandemic. We enjoyed the new Retreat class The lockdown has catapulted Celebrity into near 6 star service category as the training in custo...

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