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Norwegian Epic, Western Mediterranean and Atlantic

3

Many things seem to have changed with NCL since we last sailed before the Pandemic and not for the better. We used to have bottled water in our cabins daily. There is now a small carton each on embarkation day and that's it. The mini bar is now used to store 3 different types of water for which you have to pay. We ended up carrying water down with us each evening as we have to take medication. The TV in our cabin wasn't working the first day we boarded. In fairness our cabin steward did get someone from maintenance to it and most channels were working but the page where it tells you about the daily route didn't update and was still on our first days sailing when we left the ship. The SPICE H2O on the back of the ship which we regularly use was closed during our cruise so we were given a non refundable credit of $50 for the inconvenience. When buying a future cruise deposit we were given a $100 non refundable credit. Whenever I have purchased one previously ALL non refundable credit on the account was deducted from the cost of the deposit as it was classed as a purchase. This time only the $100 was deducted and the $50 wiped off my account. When I queried it with customer services I was told they don't deduct non refundable credits any more, but they couldn't explain how they could take one non refundable credit and not the other. The perks for Latitudes Loyalty programme are not like they were either. A lot of them apply whether you are a new cruiser or a Platinum member. Not much incentive to build your points up.
We have sailed several times and only ever with NCL but we were very disappointed with our cruise this time and will be seriously looking at other cruise lines for a future cruise even though I have a future deposit.

Yvonne
Post Date: 03/10/2022
Score
Cruise Overall
3
Ship Overall
3
Dining
4
Service Onboard
3
Accommodation
4
Public Rooms
3
Boarding & Disembarking
5
Excursions
Value for Money
3
Review Images
Customer Reviews
Karla wrote a review in Oct, 2021
It was epic ! Best cruise to date
ANGELA wrote a review in Mar, 2022
We loved our all inclusive cruise on the gem , the food was amazing, the entertainment was great a soul singer and reggae band plus shows in the theatre, we loved the inside cabin plenty of space an...
Jason wrote a review in Mar, 2022
ANGELA wrote a review in May, 2022
Boarded the Gem in New York after spending 2 wonderful nights in New York , straight away we felt at home on the gem , we had an inside cabin on deck 5 , near the stairs as we never use the lifts on b...

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