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Ambience, North America

2

We were very disappointed with the cruise and only partly due to the fact that we missed a number of ports (mainly due to Hurricane Fiona and appreciate this was beyond Ambassadors control) but on two of the Ports we ended up in a completely different (to that previously informed with a lot of hype) and inappropriate berths, the organisation for the change of berths was particularly poor, no organised transfer coaches, 5 hrs delays, completely ruined our day in Montreal and Quebec slightly better.
Ship needs a lot of work / some expertise especially with heating / air conditioning that was absolutely awful, either too hot or too cold. Some electrically operated doors were completely broken and nobody listened to suggestions to fit handles resulting in many broken fingernails.
I for one will not be sailing with Ambassador again. CMV was fantastic in comparison.

Ronald
Post Date: 22/01/2023
Score
Cruise Overall
2
Ship Overall
2
Dining
4
Service Onboard
3
Accommodation
4
Public Rooms
4
Boarding & Disembarking
5
Excursions
3
Value for Money
3
Review Images
Customer Reviews
Ivan wrote a review in May, 2022
It was the Maiden voyage, so its the shake down cruise. Yes it did need a shake, but all in all it was a very pleasant 4 night journey to Hamburg and back. Entertainment was fantastic, food was up...
Susan wrote a review in May, 2022
Wonderful 5 star food staff couldn’t have been better
GRAEME wrote a review in May, 2022
The ship really needed one or two more weeks preparation to get it ready to take paying passengers. Some areas had not been completed and were not available. There were technical problems, such as plu...
trevor wrote a review in May, 2022

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