Ambience, Caribbean
3
The cruise was good value and some aspects were great but there were too many problems that lowered the whole experience.
We booked a Junior Suite which was really spacious and well decorated but the downside was that it was under the "smoking area" on the pool deck and at 1am to 2am the smokers would come out from the Observatory after the disco to smoke and dragged the chairs and tables around making a terrible noise in our suite and waking us up. This was repeated again at 5am to 6am. We complained for 10 days until the management agreed to move heavy settees and tables into that area so they could not be easily moved. Hopefully future cruisers will now not have this problem.
The food in the Main Restaurant was good but they need to learn how to cook roast potatoes, mashed potatoes and chips and to serve them hot!! For us the portion sizes of the meals were too large and we would rather have had smaller portions with better quality meat and fish. The curries were brilliant. We never ate in the Buffet Restaurant as it was too busy and you had to queue for everything.
The entertainment was dire. Disembarkation was a shambles.
The best things about the cruise were the locations visited and the staff. The staff were friendly and polite and the service in the Main Restaurant and the bars was exceptional.
This is a review of the 42 day cruise as we found it and I am sure that if in future the management team is more hands on and responds to any complaints immediately and improves the quality of some of the food this cruise line will soon be getting 5 star reviews every time.
Helen
Post Date: 20/02/2023
