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Not Good Enough P&O !


3 destination ports were cancelled - that left 6 out of the 9 that were advertised . Thats a THIRD of the cruise that they failed to deliver . 6 ports in 5 weeks is ridiculous. One was substituted en route back by a half day in North Spain - but that was the first port we called at on commencing our cruise !
Chaotic buffet - poor service replenishing food platters - always having to ask for things to be replenished . Waiters in buffet are slow , disinterested , chatting and not very effective - tables are NOT being wiped down after people have dined - poor hygiene standard .
Shore excursions are very varied in quality - they read really well but the actual trip sometimes does not deliver & the team on board are indifferent to feedback - ours to Mardis Gras world was filthy seating & scruffy display area .
Pre dinner canapés are delivered to the cabin often in the middle of dinner - useless .
Tired in places - especially furniture in the superior delux cabins .
Entertainment brilliant .
Restaurant service & food very good .
Detail is lacking - small things need to be improved especially the buffet experience and this would make a huge difference

Post Date: 18/03/2024
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Customer Reviews
Graham wrote a review in Aug, 2021
Arcadia is an adult only ship. The crew from the Captain down were excellent and the cabin steward was exceptional. The food was very good at all times and in all restaurants. The morning messages...
Marion wrote a review in Aug, 2021
treated like royalty by staff although in one of the ordinary cabins. staff excellent and destinations wonderful
Nick wrote a review in Aug, 2021
Covid testing excellent, very well organised. Embarking, an absolute fiasco, queing for well over an hour and by the time we were actually on the ship, over two hours. Our acknowledged booking to eat ...
Skelly wrote a review in Aug, 2021
Iona maiden voyage 7th August, one week no ports touring the UK. The weather was not good, not P&O fault but did detract as a UK based holiday. We had a new conservatory mini suite that was absolutely...

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