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Ventura

Very disappointed with our first P &O cruise ...old tired cabins , tiniest TV they could find, miserable rude staff especially in bars areas .
The most annoying problem was NO availability of subtitles on the cabin TVs when we complained about this we were toldP&O did not have to supply these despite all televisions in UK have to comply with this availability .we were told when P&O ships sail they are nothing to with the UK !
After we continued with our complaint they found us a DVD player with DVDs to watch that did have subtitles
I was very upset with this issue as being deaf, subtitles are my only way of watching TV and relaxing whilst doing so.
We complained after the cruise and was advised P&O head office would be in touch... No response received.

Diane

Post Date: 04/04/2022

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