11 night cruise tokyo to singapore with 5 stops; nagasaki, South Korea, Hong Kong, Ho Chi Minh and Na Treng. Within a few months of booking they had dropped Na Treng for unconvincing reasons. Then a weather event (not their fault of course) meant we couldn't board the ship until 2 days later than planned so our cruise was now 9 days. Despite having already dropped a port stop, they announced that they would be dropping two further ports to make up time so no stopping at nagasaki and S Korea. Then the day before we were due to stop at Ho Chi Minh, a tannoy announcement that we would instead be stopping at Da Nang. We couldn't research what to do there given the extortionate cost of Internet access. There was a stampede to book trips meaning 2+ hour queues.
So we lost 2 days of a cruise, 2 days of a drinks package, 5 stops became 2 of which only one was as advertised, the 2 extra nights we stayed in tokyo cost us dearly as we had to book a hotel room at short notice and to oay for food that would otherwise have been included on the ship, and the trips we had booked with external companies doe ports we didn't stop at were lost at considerable cost.
The Royal Caribbean customer service response? Just disgraceful. They refunded part of the hotel cost leaving us significantly out of pocket. The lost trips? Sorry but no refund. The extra food? Nothing. The loss of 2 days of the cruise and the drinks package, they offered an on board credit. I had no reason for a credit as I had nothing I needed to spend on board so wanted a cash refund. Nope, not budging. I have been with RC on several occasions and have now cancelled my crown and anchor membership and will never sail with them again. The measure of a reputable company is how they respond when things go wrong not when things go well and RC showed their true colours. Avoid at all cost
