P&O Cruises Britannia
Disappointed - poor customer service, lack of structure pre-flight no P&O management overseeing flight check-in. Pre-flight COVID-19 tests disorganised chaos. On arrival at ship, non-existent customer service, appalling lack of professional courtesy. Once sailing, restaurant service impeccable, enjoyable cruise. On return home, exchange of emails with CEO office, finally recognised issues impact on holiday. Nominal gesture eventually offered.

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Britannia

Britannia

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