Princess Cruises Enchanted Princess
Enchanted Princess being recently launched is still in an as new condition. However, its public spaces are poorly designed even comparing to similar design ships from the same group. For example getting around the ship one can only use the starboard side as there is no walkway through the ship on the main decks around promenade. There is very little that could be described as a prom deck. The public room venues are scheduled poorly resulting in huge overcrowding in various rooms such as the rooms used for quizzes, the rear nightclub room and even the theatre. The departure experience from Southampton involved a very long hot queue out of the doors leading to security scanning. Yet on the other side of security were many unused seating areas. The best part of the Princess cruise was the dining room service and food. Along with cabin services and condition of their new ship. The worst part and the key reason I would not recommend is the 8-10 week wait to get emails answered by customer services, and the normal very long waits to have calls answered only to get through to someone in pre cruise sales helping out who cant assist with anything that needs dealing with post cruise. Even pre cruise there is no answer to emails and when there is a response they seem to think its ok to state there is an 8 week response time. In my company 48 hours is considered too long. If we used 8 weeks we would have no business. I would only sail with Princess if there was an amazingly low cost cruise with a great itinerary which is worth risking their horrific landside customer care.

Add a review of your last cruise for a chance to win £100 in Amazon Vouchers

Leave a review for Enchanted Princess

Related reviews

Reviews Magnificent Ship
Magnificent Ship
We arrived in Athens for a 7 night cruise, on arrival at the ship it look so impressive. We have sailed with Princess on other occasions, but this ship was a monster, with 30 different places to drink or eat. It was very clean and the staff always hapoy and willing to assist.7 nights does not give you enough time to actually use all the facilities, with over 4000 guests, it never felt over crowded. Thanks to all the crew for a fabulous cruise.
5
Princess Cruises Sun Princess
Reviews Brilliant
Brilliant
This was our very first cruise, and the Sun Princess was a wonderful ship to be on. Our room steward could not do more to help us with little requests and advice. The food in the eatery was great, and even in the main dining room we never struggled to get a table even without pre-booking. Definitely recommend, the staff could not do enough for us
5
Princess Cruises Sun Princess
Enchanted Princess

Enchanted Princess

Enchanted Princess is a large ocean ship sailing with Princess Cruises.

Back to Enchanted Princess