This was our third cruise with Marella and every one has been a great experience.
We really liked the position of the restaurant at the stern of the ship and the restaurant staff were great at making sure we were happy.
What really impressed us was how Marella look after my wife when she became unwell, she had developed a severe back pain and had to go to hospital. No one wants to be unwell when on holiday and especially on a ship but we felt Marella really cared and tried to help.
Obviously people do have health incidents while on holiday and we saw the the Marella machine swing into action, my wife was taken to a local Italian hospital (which was a bit like being in a NHS hospital with similar expectations) where she was diagnosed and treated. We were able to rejoin the ship before it sailed and continue our with our cruise (my wife was diagnosed with sciatica). Marella explained all the options open to us at every stage of the day while being treated, it was a stressful time obviously but we don't look at it as ruining our holiday. You do have to be a bit proactive but the Marella liaison officer gave us plenty of advice and tips such as making sure that you have a phone that works abroad with plenty of credit and that you know how to use WhatsApp and of course you have the right amount of holiday insurance for your needs (you have to pay for treatment while on board and claim it back later).
We are planning a river cruise on the Nile but my wife will only book with Marella as she feels confident with their service, so I guess that's the best recommendation a company can have.
