Customer Review

We have sailed on a number of occasions with Cunard QM2 and enjoyed them, however our recent experience we found absolutely poor. Bad very dated entertainment, along with some inappropriate themes in the light of the Ukraine invasion by Russia. Poor activities in the day, most of which had to be paid for in addition. The whole ship is very tired. Our balcony cabin (obstructed) was basic and the mattress was too small for the bed. The cabin tv had poor quality sound and choice of channels. Public Toilet Hygiene on the ship was very poor and I had to inform staff on more than one occasions of toilet blockages and bins overflowing. General cleaning on decks along with glass doors leading onto decks was poor and neglected. Covid testing was very poorly organised particularly for the more infirm passengers. Drinks on board are extremely expensive compared to other cruise lines, and not worth the premium price. Our 28 day cruise was boring and this was common conversation from other passengers who made a point of talking to us. Nothing onboard the ship was remotely Caribbean, when we arrived in the Caribbean. Cunard advertising literature before sailing ALL showed people not wearing masks and drinking etc in the theatres however, the full restrictions of masks remained in place against social distanced seating still needing to be observed in theatres meaning guests could not have refreshments. Service charge in all shops - what is that all about . So many people where just wondering about the ship miserable commenting on how boring the cruise was. On a positive side, all staff were very helpful, obliging and efficient, so many young people managed to stay so cheerful ! Food in the dining room was most of the time good, although at times not as hot as dishes should have been. Strict dress code of gentlemen having to wear jackets and a tie sadly has disappeared. Themed nights on this 38 day cruise were few and repeated, so pointless taking evening clothes really. Choice of dancing was poor, if you want to only dance ballroom then you will love it. Daytime music - there is only so much ‘harp’ playing you can listen too, along with an automatic keyboard piano, so awful. Queen Mary has not moved with the times it appears to be catering for an age gone by, a lot of older people have more life in them, they need to realise this, we appreciate the class of QM but there are limits. As one passenger remarked to us before we reached New York, it’s like being in a middle class care home not on a cruise of a life time. Very disappointing the whole experience