Founded in 1966, Miami-based Norwegian Cruise Line (NCL), part of global cruise company Norwegian Cruise Line Holdings (which also owns Oceania Cruises and Regent Seven Seas Cruises), is the third-largest cruise line in the world in terms of cruise passengers. NCL has become well-known for its colourful ships featuring a pop-icon style painted hull.
Ship was spotless and crew were fabulous. Entertainment lacklustre, food only OK. Itinerary 8 out of ten, however port timings disappointing. Booked complete package including hotels and transfers, these were all very good. Also had more at sea which worked very well for us, very good value for money overall
This was our 5th cruise with NCL (all on different ships) and whilst we had a good time, we were slightly disappointed with the Joy. The food was not as good as we have had on previous NCL cruises and the entertainment on offer was decidedly "underwhelming"
Having only cruised once before NCL was top of my list for our next cruise and it did not disappoint. But of a hairy start due to a flight delay but once we arrived at the terminal it was nothing but plain sailing from there. Beautiful ship couldn't tell that it was one of the older ones in the fleet. We had a balcony stateroom which was a lovely size. Pool area was great obviously got busy but there were plenty of beds on the other decks that it was never a problem finding one. Food was great in all the restaurants if you get the chance try the speciallity ones, but have to say the buffet was one of the best I've ever experienced and never had to queue. What made the cruise particularly special was the crew always friendly and helpful with the exception of guest services ironically!
Would love to sail on the Pearl again to see the changes after the scheduled refurb.
Norwegian Prima lived up to her name, providing us a great cruise experience from New York through the Carribean and back. Entertainment, dining, bars and restaurants all top notch as were cabin, crew and Ports O Call. Highlights ? From being perched on a steel girder 63 floors up Top of The Rock at Rockerfeller centre, recreating the iconic image of the steel crew at lunch during Rockerfeller construction in 1932 to the balmy breeze and warm beach days of St Thomas, St Kitts and Tortola, this cruise was a magical mixture of seasons and cultures. Fabulous.
Key issues included .... 1. Missed Two (2) Ports of call !!!! (excuses made) 2. our Son refused use of Golf & Gymn when days later any child was useing 3. Incompetent management of Complaints on board & worse with Head Office (refunded us just the Tips so staff suffered) No Escalation action. 4. Balcony Stateroom turned out very small - could not pass through without everyone on their bed / Bed Lamp was behind my head 5. Communications were always faulty included wrong locations ; wrong dates ; different on TV to announcements & hard copy 6. Health & Safety of Safety Briefing was a tick box ; buffet had boiling tea alongside children running past . 7. "Golf" was an old net and had three Left Handed clubs.
* What was good = Main Dining & Housekeeping.
We are Platinum members of NCL and have felt letdown by NCL. The standards have dropped. The privileges have been reduced and the shows are not as spectacular as before. We enjoyed the destinations and the food.
We were right by the engine which was very noisy and the extra money we paid for the outside cabin was a small rusty porthole not worth looking out of.
We were moved to a cabin away from the noise even though we were initially told that the ship was full.
Despite these issues we enjoyed the cruise.
Excellent itinerary, food good, bathroom no issue, even with 2 teenagers sharing the cabin, entertainment great, condition of the ship very good. We had a great time and would book again without a second thought...
