Reviews
![2023-01-22 14:30:43]()
Reviews
![2023-01-22 13:50:34]()
second cruise with MSC in 2022. Found the first one took a bit of getting used to the high tech but second one we were showing other how to use the booking board , menu board etc. whilst the cruise and rooms were clean the cutlery was not( check your forks folks) complained but no improvement next day.
The staff work really hard and are fantastic. Well done to the girl in the English pub who remembered us from the previous cruise and has put me to shame as I can only remember she came from Bali and had two children.
The main down side to the cruise was the lack of Christmas markets as they were not open even though the cruise was advertised as a Christmas market cruise. I have contacted them several times to see what they say but no response. Pity the staff in customer service aren't as good off the cruise as they are on the cruise.
Would I use them again? Probably if the cruise matched my needs.
Reviews
![2023-01-22 13:16:34]()
Our first cruise on MSC Virtuosa from Southampton to Northern Europe which included Oslo, Copenhagen & Tallinn was absolutely wonderful from start to finish. The ship is stunning, all public areas are beautifully decorated and all the amenities available onboard are brilliant. All the restaurants serve the most delicious food with exceptional service. The daily shows in the theatre were very professional and a joy to watch, as were all the other musicians onboard in other bars. The cabin we had was on deck 10 and had a balcony and contained everything else you could possibly need, including hot drink making facilities, toiletries and a very comfortable bed. All staff onboard from cabin stewards to pool attendants were all very professional, friendly and attentive.
All in all we had the most wonderful time on Virtuosa and have recently booked to cruise on her again later this year.
Reviews
![2023-01-22 12:49:21]()
Great cruise overall, a wonderful well organised trip, second cruise with MSC on virtuosa, will travel with them again, everything is what you would expect, ⭐️⭐️⭐️⭐️⭐️
Reviews
![2023-01-22 12:29:54]()
ship is good but big. Staff excellent . drinks varied and superb with all inclusive. Main problem it was stated as christmas market cruise to Germany Belgium Holland and France. Problem was markets don't start until early/mid December. This sounds like misrepresentation on Msc advertising
Reviews
![2022-12-12 17:30:30]()
Virtuosa was pleasantly full (about 1/2 capacity I believe, I feel full capacity would have been unbearable), the ship was impressive and felt modern/new. In my opinion there was not enough 'lounging' space (moreso when you consider the size of the ship) and most of the seating areas (including those in the cabin) were very hard.
The shows in Carousel were outstanding and I would happily recommend to anyone.
Mixed language tours are not a good idea.
The dining was pleasant and the cafeteria was acceptable (especially given the price point)
Reviews
![2022-12-10 04:27:22]()
Fortunately we had booked a cabin with a balcony because although it was small the window stopped it from being claustrophobic.
The public rooms were many and varied. The live entertainment in the piano bar was good.
The food in the buffet area was good although one could die of thirst waiting for the drink servers, still one could go to the bar oneself so that was not really a problem. On a day in port there were the same number of staff on duty as when the boat was full so one did feel a little conspicuous in the buffet as the staff did not have much to do.
On the whole a relaxing enjoyable trip I would happily do again.
Reviews
![2022-12-09 20:03:56]()
Worse cruise I’ve been on . Terrible service staff looked like they didn’t want to be there overworked & understaffed for over 6000 crammed on passengers! Unable to get a seat in venues queues for everything . Food up to an hour between courses people served at different times although dinning together so made you feel uncomfortable . Buffet not good system caused crowding & queues very badly designed ship would have been different if it could accommodate this amount of passengers in comfort. To be told you could always go to your cabin if there were no seats anywhere is a joke!
Reviews
![2022-12-09 19:40:24]()
Our first MSC cruise. A truly stunning ship, wonderful staff, great amenities and outstanding service.
We will definitely be returning to our MSC family.
Reviews
![2022-12-09 15:53:33]()
Paid £600 each for a balcony with all inclusive drinks.
Unbelievable value for money.
Great service from staff.
Decent food
New ship.
What’s not to love.
Oh yes, debarkation was dreadful, hours and hours of queuing.
But other than that, a great cruise.
Only did Hamburg excursion, given by a bigoted German tour guide. That was awful.
Reviews
![2022-12-09 14:49:14]()
Loved it,such a relaxed fun ship.
The Virtosa is such a beautiful ship she is stunning.
Brilliant staff ,good food, excellent drinks package, lovely cabin and good live music.
Just perfect.
Reviews
![2022-11-10 07:23:04]()
Sailed to Ireland from Southampton on MSC Virtuosa. Ship is beautiful, new and spotless. Staff very friendly and helpful. Balcony cabin was spacious, modern and everything you needed. Plenty of bars and restaurants on board and excellent entertainment. Food although plenty of choice was average at best and the buffet felt like a works canteen. Main dining rooms were far better although again food was average. Spar was a lovely area but treatments very expensive. The biggest let down were the excursions which were short and overpriced. Overall we had a great time and have booked to go on Virtuosa in December 2022, due to a bargain deal, to Europe Christmas Markets. This time we will sort our own excursions and are staying in an internal cabin due to cost. I would rate the MSC Cruise 4 out of 5 mainly down to cost, the beautiful ship and fantastic staff
Reviews
![2022-11-10 07:23:41]()
Sailed to Ireland from Southampton on MSC Virtuosa. Ship is beautiful, new and spotless. Staff very friendly and helpful. Balcony cabin was spacious, modern and everything you needed. Plenty of bars and restaurants on board and excellent entertainment. Food although plenty of choice was average at best and the buffet felt like a works canteen. Main dining rooms were far better although again food was average. Spar was a lovely area but treatments very expensive. The biggest let down were the excursions which were short and overpriced. Overall we had a great time and have booked to go on Virtuosa in December 2022, due to a bargain deal, to Europe Christmas Markets. This time we will sort our own excursions and are staying in an internal cabin due to cost. I would rate the MSC Cruise 4 out of 5 mainly down to cost, the beautiful ship and fantastic staff
Reviews
![2022-11-09 22:21:36]()
It’s a beautiful ship but not fit for purpose on UK based cruising. We sailed with 2600 passengers out of a possible 6000+ when full. All the bar areas are small and wa along with many others had trouble finding a seat. It may be better in warmer climates with people able to use outside areas.
Could not fault the staff who worked their socks off.
Reviews
![2022-11-09 18:10:08]()
2 hours to embark, the ship was full with approx 1000 ferrel children, so called Marketplace Buffet would have been better called Cattle Market, queues every where, breakfast restaurant closed at 9.0 a.m. dinner 5.30 or 60 p.m and then nothing till 7.30 p.m. Our cabin was noisy and we could hear music until 1.0 a.m, complained for 3 days finally got to another cabin. We have cruised for over 20 years , this is the worst cruise we have experienced, avoid at all cost. I have sent MSC survey in , no reply.
Reviews
![2022-10-29 02:27:51]()
Can't find no fault for the ship itself, its beautiful. The only the downside is the food especially in the buffet (marketplace). Did not expect much as i have read a lot of bad reviews. Less option compared to Royal Caribbean (the only cruise line I'd been to 3 times aside from MSC). But we enjoyed our meal on the main dining room. All in all we enjoyed our 7 nights. But MSC please do something on your food/buffet department.
