Holland America Line Nieuw Statendam
Booked a cruise with HA, thinking they offer nice excusions. At the time of the booking they all seemed available. Day after booking I have discovered there is literally none left, besides basic walking city tours for over 100 USD! In short, I cannot even spend my onshore excusions credit with them. I have written so many emails and called so many times trying to find a solution, but they dont return any answer.. My phone bill is probably over 500 USD after one month of this now. I simply hate HA at this point of time. On top of it, they website is super buggy - hundreds of error messages, you cannot check out, you see things as available which are not, and and and... And they also advertise wrong prices - e.g. Have it all package for 55 USD a day, and when you try to check out it magically becomes 65 USD a day.

Add a review of your last cruise for a chance to win £100 in Amazon Vouchers

Leave a review for Nieuw Statendam

Related reviews

Reviews The Cruise Director and staff kept us feeling joyful, fulfilled, cared for, pampered, fed superbly, amused, and much more.
The Cruise Director and staff kept us feeling joyful, fulfilled, cared for, pampered, fed superbly, amused, and much more.
We are 3 seniors and we dared to explore through our exciting excursions. The service on the ship was second to none. The Cruise Director and staff made us feel welcome at every turn. They made us feel like we were the only ones they were serving. We have experienced some great cruises, but this was exceptional. It's not always about the destination. Sometimes, like this cruise, it was about what was happening on the ship. The various entertainment was outstanding. The food was excellent. There was nothing about this cruise that was shabby.
5
Holland America Line Rotterdam
Reviews Everything is extra
Everything is extra
We didn't opt for the 'Have it all' package as we don't drink much and thought it expensive, especially for a 38 day trans-Pacific cruise! But by the time you added up the cost of drinks, coffees, shore excursion discounts, speciality dining nights, wifi and gratuities that would have come with the package perhaps it was a false economy? All of these were stupidly expensive. Gratuities for our cabin for the cruise was over $1000, added to our bill without prior knowledge (steep considering 18% gratuities was added to every drinks bill). There were so many things that were charged extra throughout the ship. Yoga and spinning classes at $20, bridge visits, galley visits (over $100! I remember them being free), craft classes, several items on the menu every night as extras! People joked that they'd charge for toilet paper if they could. The cruise ended up being so much more expensive than. Buyer beware.
2
Holland America Line Noordam
Nieuw Statendam

Nieuw Statendam

Nieuw Statendam is a super ocean ship sailing with Holland America Line.

Back to Nieuw Statendam