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Based on 143 reviews
5★
69
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44
3★
16
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10
Reviews Customer Review
Customer Review
Embarking was a nightmare as the terminal had a chemical spill but then they just let everyone try to get through the terminal together, it took us 4 hours to embark, the food was good, the ship was very good, the staff in the restaurant were lovely the entertainment was quite good we all had a good time the night parties were very lively
4
MSC Cruises MSC Virtuosa
Reviews Customer Review
Customer Review
Not enough seating even tho ship half full. Entertainment poor compared to other cruises. Fab ship and service got a lot better in dining room as cruise went on . Music far too loud in pool area .
3
MSC Cruises MSC Virtuosa
Reviews Customer Review
Customer Review
Felt the only interest that this company had was to see how much more money they could get out of you and the actual cruise compared to other cruises I’ve been on lacked those little personal touches
1
MSC Cruises MSC Virtuosa
Reviews Customer Review
Customer Review
This was a weekend mini cruise. The ship was magnificent but the service seemed very slow compared to other lines I have cruised with. Lots of unnecessary queuing. Getting into the restaurants was like leaving Wembley after the cup final. We gave up after queuing for over an hour for the tender to take us ashore. On the plus side the entertainment, food and drink were great. Also some amazing facilities on this ship. Would I travel with MSc again? Probably not.
4
MSC Cruises MSC Virtuosa
Reviews Customer Review
Customer Review
We boarded Virtuosa in Dubai into Yacht Club. We were met by our butler. This was the best cruise experience ever. Separate dining, pool area and lounge were exceptional as was the service. Food and drinks amazing too. Great that there was a singer, pianist or violinist performing in lounge each night. We have done over 60 cruises with different cruise lines but this Yacht club experience was the best at a very good price.
5
MSC Cruises MSC Virtuosa
Reviews Customer Review
Customer Review
A covid cruise that would have been better if the ship had been staffed better - long queues outside the Yacht Club. We were a bit fortunate in that we made a minimum bid for a Yacht Club cabin and were upgraded and indeed it was money well spent. Very good food and a nice cabin, didn't really need the butler that came with it but he escorted us to shows and the specialty restaurants. For a new ship it was disappointing you could not book the restaurants in advance and had to do it onboard as we ended up with some poor dining times - not very technically advanced for a new ship ! We were spoilt in the Yacht Club but outside there seemed to be a lack of seating in the bars - for a quiz or drink. I had seem reviews of their entertainment as being a bit hit or miss but I felt the four shows we saw in the main theatre were very good. It was a shame we had to pay to see two other shows - £9 each I think - but they were also very good. We only had three ports of call and had to go on MSC excursions if we wanted to get off, but I didn't think they were too expensive and we got to see somewhere new.
3
MSC Cruises MSC Virtuosa
Reviews Customer Review
Customer Review
We sailed from Liverpool and arrived to the port building at our designated time. We were greeted, swabbed as for Covid19 procedures and checked in after a 20 minute wait for swab results we were escorted to a bus and taken to the ship. It was the easiest check in we have ever had. On arrival to the ship our rooms were ready so we dropped our bags and started exploring. We were in an Inside cabin on deck 12, plenty of space, nice bathroom. Not much drawer/wardrobe space if you were doing more than a week it may be difficult to unpack everything! Beds and pillows were very comfortable. The ship herself is just glorious everywhere was spotlessly clean and as social distancing was in place there were signs and seat coverings on some of the seats to ensure this. Masks were worn when walking around but not when eating and drinking! We particularly liked the Star ship bar with Robbie the robot bartender. We had coffee there most mornings and drinks before dinner. Service was always great the waiters could not do enough for you. The Champagne bar is beautiful but we found on staff member a little abrasive here so put us off a little. The main shopping area is gorgeous with chocolate making in the specialist chocolatier shop and cafe. There is a lovely Ice cream shop here too. Higher up there are speciality restaurants including sushi, the pub is there too. We ate every night in our main dining room, I have a dairy allergy so had my own Maitre'd to ensure I was ok. I was given the menu for the next night so I could choose safely. My food was amazing the chef was made me a melting chocolate cake that was not on the menu. I was not disappointed in any of the meals and they were presented just as well as my husbands 'normal' meals. The buffet restaurant was very well organised with a one way system and food served to you at the station. Food selection was excellent. Entertainment was superb throughout the ship. The theatre shows were excellent with amazing costumes and such talented performers. There is another show which you can pay for in the smaller music venue it is well worth seeing, we were blown away by it. It is a cirque de soleil type show amazing. We only did one trip it was in Belfast, due to Covid19 it was very restricted. It was well managed and we got to see a lot despite restrictions. We were not allowed to leave the group and look around alone as you would have been refused entry back to the ship if you broke the bubble. The cruise came to an end all too quickly, we enjoyed every minute. We felt very safe, everywhere was clean and you saw staff cleaning everywhere at all hours. Would we cruise on this ship again? Yes without a doubt.
5
MSC Cruises MSC Virtuosa
Reviews Customer Review
Customer Review
We boarded this almost new ship at Greenock. The Covid mitigations were carried out smoothly and all vaccination paperwork viewed and lateral flow test done with no problem. It is a very impressive ship and our balcony cabin was spacious. The usual crystal MSC staircase was even more dazzling than normal and the changing ceiling in the main parade was spectacular. Most passengers adhered to covid restrictions,masks on when walking about and a max of 4 in the lift. The entertainment was of a higher quality than usual on a MSC ship. Food in MDR was variable with one superb meal, one menu nobody at the table liked and the others fine. Food in buffet was excellent. They were now allowing people to select their own food. Service was OK but definitely fewer staff than usual. Also strange not to see a single officer walking about. The excursions were well organised and of a good standard. I missed having the ice cream parlour amd specialist coffees being available everywhere as part of my upgraded Premium package. Things deteriorated after Southampton with many more passengers than when we boarded at Greenock. Thye didn't seem to care. Mask wearing plummeted especially on formal night. Lifts were crowded. Disembarkation was really smooth and quick. Really enjoyed the cruise but not so happy when I tested Covid Positive a few days later. I notified MSC but have had no response.
4
MSC Cruises MSC Virtuosa
Reviews Customer Review
Customer Review
MSC Yacht club, a ship within a ship what an experience !!!!!!!!! Complete and utter pampering all inclusive except trips. Nothing was too much trouble, food was amazing , delicious and catered for every diet , gluten free, vegan , diabetic. Lots of choice and if that didn't suit you could ask for something else. The rooms were lovely and bathroom too, Included mini bar in the room with a lounge where drinks were included along with a constant buffet of snacks changed every four hours. There was an outdoor buffet and a five star restaurant , staff were polite and could not do enough . We had our own reception. Shops were lovely everything was perfect !!!!!!!!!!!!!!!!! Could recommend it best cruise ever , but the MSC club made it special.
5
MSC Cruises MSC Virtuosa

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MSC Virtuosa

MSC Virtuosa

MSC Virtuosa is a mega ocean ship sailing with MSC Cruises.

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